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Privacy Policy & Terms of Service

Effective Date: August 15, 2025 | Last Updated: August 15, 2025

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Privacy Policy

Terms of Service

Privacy Policy

1. Information We Collect

Personal Information You Provide

  • Contact details (name, email, phone, company)
  • Business information (industry, goals, current challenges)
  • Social media account credentials (for content posting)
  • Payment and billing information

Automatically Collected Information

  • Website usage data (pages visited, time spent, referral sources)
  • Device information (browser, operating system, IP address)
  • Social media performance metrics (engagement, reach, clicks)

2. How We Use Your Information

Service Delivery

  • • Create and publish social media content
  • • Analyze performance and optimize content
  • • Provide customer support and account management
  • • Process payments and manage billing

Business Operations

  • • Improve our AI algorithms and services
  • • Communicate about service updates
  • • Conduct research and analytics
  • • Comply with legal obligations

3. Information Sharing & Disclosure

We do not sell, rent, or trade your personal information to third parties.

We may share your information only in these limited circumstances:

  • Service Providers: Third-party tools (payment processors, analytics, cloud hosting) necessary to deliver our services
  • Legal Requirements: When required by law, court order, or to protect our rights and safety
  • With Your Consent: Any other sharing will require your explicit permission

4. Data Security

Encryption

All data transmitted and stored is encrypted using industry-standard protocols

Secure Storage

Your data is stored on secure, monitored servers with restricted access

Access Controls

Limited employee access with multi-factor authentication and regular audits

5. Your Privacy Rights

You Have the Right To:

  • Access your personal data
  • Correct inaccurate information
  • Delete your personal data
  • Export your data
  • Object to processing

Contact Us:

Email: [email protected]

Response Time: Within 30 days

We will verify your identity before processing any requests to protect your privacy.

Terms of Service

1. Service Agreement

What We Provide

  • AI-generated social media content creation
  • Content scheduling and publishing services
  • Performance tracking and analytics
  • Account management and customer support

Your Responsibilities

  • Provide accurate account information and social media access
  • Review and approve content before publication (when applicable)
  • Make timely payments according to your chosen plan
  • Comply with social media platform terms and applicable laws

2. Payment & Billing Terms

Payment Terms

  • • Monthly billing in advance
  • • Automatic renewal unless cancelled
  • • 7-day grace period for failed payments
  • • All prices in USD

Refund Policy

  • • 7-day money-back guarantee for new customers
  • • Refunds processed within 5-10 business days
  • • No refunds for partial months
  • • Setup fees are non-refundable

3. Content & Intellectual Property Rights

Content Ownership

All content created by ClientSurgeAI for your business belongs to you. This includes:

  • Social media posts and captions
  • AI-generated visuals and graphics
  • Hashtag strategies
  • Content calendars

Usage Rights & Restrictions

✅ You May:
  • • Use content on your social media accounts
  • • Modify content for your brand voice
  • • Repurpose content across platforms
  • • Continue using content after service ends
❌ You May Not:
  • • Resell or redistribute content
  • • Use content for competing services
  • • Remove ClientSurgeAI attribution (when required)
  • • Claim creation of AI-generated content

4. Service Limitations & Liability

Service Limitations

  • • AI-generated content requires human review
  • • Social media platform changes may affect service
  • • Results vary by industry and implementation
  • • 99.9% uptime goal (not guaranteed)

Liability Limits

  • • Liability limited to monthly service fees
  • • No liability for indirect or consequential damages
  • • Client responsible for platform compliance
  • • Force majeure events excluded

5. Termination

By You

  • Cancel anytime with 30 days notice
  • Billing stops at end of current period
  • Export your data before termination

By Us

  • 30 days notice for convenience
  • Immediate for terms violations
  • 7 days after payment failure

Questions About Our Policies?

We're here to help clarify any questions you have about our privacy practices or terms of service.

Contact Us

[email protected]

We respond within 24-48 hours

This policy was last updated on August 15, 2025. We may update these terms periodically and will notify active clients of any material changes.